Refund Policy

At Mattia, we take pride in the quality of every piece we produce. If you are not satisfied with your purchase, we’re here to help.

ELIGIBILITY FOR A REFUND
Refund requests must be made within 7 days of receiving your order.
To qualify for a refund:
The item must be unworn and unused.
The item must be returned in its original condition.
All original tags and packaging must remain intact.
The item must not have been washed, altered, damaged or worn.
Proof of purchase must be provided.
Items that do not meet these requirements may not be eligible for a refund.

REFUND PROCESS
To request a refund, please contact Mattia with your order number and reason for the return.
Once we receive the returned item, it will be inspected to ensure it meets our return requirements.
If approved, your refund will be processed to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to reflect the refund.

NON-REFUNDABLE ITEMS
The following items are not eligible for refunds:
Sale or discounted items.

Underwear.
Items that have been worn, washed or altered.
Items returned outside of the 7-day return period.
Items damaged after delivery due to misuse or improper care.

DAMAGED OR INCORRECT ITEMS
If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible with your order number and photographs of the item.
We will review the issue and, where applicable, arrange a replacement or refund.

SHIPPING COSTS
Mattia offers free overnight delivery via Aramex on all orders.
Return shipping costs for change-of-mind returns or sizing issues are the responsibility of the customer. If the item received is defective, damaged or incorrect, Mattia will assist with the return shipping arrangements.

MATTIA CLTV